Our events will go on in most weathers – so please be prepared to come along! Pulling out due to rain or cold on the day will not be treated as an acceptable excuse, and you will not receive money back.
If the event is cancelled for any reason, you will receive a full refund.
If your circumstances change and you cannot attend, please let us know with 48 hours notice to receive a full refund. Between 48 hours and the event start time, you will received a half refund; after the event start time you will not receive a refund.
For a Booked Court
To cancel, please send us an email at firstname.lastname@example.org. Then from May, if you ask to cancel your booking at least 24 hours before the booking is due to start then we will issue you with a full credit note for the same amount, to be used at any point within a year.
Out of season (October-April), you can cancel up to 8 hours in advance and still receive a full credit note. Bookings cancelled within 24 hours (in season) or 8 hours (out of season) before the booking is due to start will get half the value of their booking as a credit note, to be used at any point within a year.
Bookings cancelled by Fireball for any reason will receive a full refund.